Frequently asked questions

Why is a day grey on my calendar?

Grey days are labeled: No newsletter (your newsletter doesn't go out that day), Past, or Closed (you changed that day). Change your schedule or change that day.

Why can't I book a slot?

The slot is already taken, the book is already booked that day, the date has passed, or the placement isn't on that day's schedule.

What does "Review schedule" mean?

A swap sits on a day or placement your schedule no longer offers. Open it and move it to another date or placement.

Why isn't a partner send showing in Partner sends?

The swap needs a They send my book on date. Open it and add the date.

Where did my old swaps go?

Swaps whose dates have all passed, with nothing still owed, move to the Archive at the bottom of Needs attention. Nothing is deleted.

I didn't get the confirmation or reset email.

It can take a few minutes. Check spam, and add no-reply@swapwrite.com to your contacts. If it still doesn't arrive, use Send feedback.

Can someone else see my swaps?

Only people you add under Account. Each author's workspace is completely separate.